地方行政研習e學中心解答-The Art of Effective Communication－e等公務園+學習平臺題庫解答

Jul 21 Tue 2015 22:38
地方行政研習e學中心解答-The Art of Effective Communication

不同網站之相同課程（名），可參考e等公務園解答-The Art of Effective Communication

Quiz

Review of attempt 1

Started on	Tuesday, 21 July 2015, 10:16 PM
Completed on	Tuesday, 21 July 2015, 10:16 PM
Time taken	51 secs
Grade	90 out of a maximum of 100 (90%)

Question 1

Marks: 10

What description does it obviously show that the communication is influenced by intention?（Multiple-answer question）

Choose at least one answer.

	1. I am trying to irritate you.
	2. The weather is very hot.
	3. I feel so sleepy.
	4. I intend to find the faults with you.

Correct

Marks for this submission: 10/10.

Question 2

Marks: 10

What are the features of complimentary transaction(Multiple-answer question)

Choose at least one answer.

	1. predicted response
	2. tense
	3. sarcastic
	4. unpredicted

Correct

Marks for this submission: 10/10.

Question 3

Marks: 10

Mrs. White: My child is disabled. What should I do?How would you respond to her if you are in the winner position? (Single-answer question)

Choose one answer.

	1. I am sorry for your fortune.
	2. I believe that with the suitable educaiton, your child can still have good development.
	3. Did you have any bad habits when you carried the baby?
	4. Oppositely, my child is talented.

Correct

Marks for this submission: 10/10.

Question 4

Marks: 10

What are the nonverbal behaviors? (Multiple-answer question)

Choose at least one answer.

	1. Speak with the condescending tone
	2. Frown
	3. Said impatiently
	4. Sullen silently

Correct

Marks for this submission: 10/10.

Question 5

Marks: 10

The way we think and communicate with others is deeply influenced by the discipline of our parents and authority in the childhood. (True or False)

Answer:

True

False

Correct

Marks for this submission: 10/10.

Question 6

Marks: 10

When you talk to someone, you observed that she was worried and tense from what she said. What is the factor thatinfluences her communication?(Single-answer question)

Choose one answer.

	1. Intention
	2. Personal history
	3. Internal factors
	4. None of them

Correct

Marks for this submission: 10/10.

Question 7

Marks: 10

Rachael: Ouch! I cut my finger. It is bleeding! How would you respond to her from your nurturing parent ego state? (Single-answer question)

Choose one answer.

	1. You should be careful! (Said impatiently)
	2. It must be hurt. Let me put the bandage on it.
	3. Why did you hurt yourself?
	4. I don't want to see the blood.

Correct

Marks for this submission: 10/10.

Question 8

Marks: 10

Christie says "It is a good idea to be a volunteer in the non-profit organizations." to Matt.If Matt is in the one-down position, do you think how Matt responds to her? (Single-answer question)

Choose one answer.

	1. I think it is a silly idea.
	2. It sure is. Is there something good for me?
	3. I don't have time.
	4. I have nothing to make the contribution.

Incorrect

Marks for this submission: 0/10.

Question 9

Marks: 10

Ruth: I can't fix the problem by myself.Dennis: I have taught you many times. Can't you ever learn?It is a crossed transaction. If you were Dennis, how would you improve your communication? (Single-answer question）

Choose one answer.

	1. Never mind.
	2. It is not difficult at all.
	3. Probably you don't have this talent.
	4. It's O.K. Let me show you again.

Correct

Marks for this submission: 10/10.

Question 10

Marks: 10

Mark was so angry with his boss. If you are in the adult ego state, how would you respond to him? (Single-answer question）

Choose one answer.

	1. You look very angry. Are you O.K?
	2. He sounds like s sly person. Be careful!
	3. Probably, you could try this way to negotiate with him.
	4. That was really mean to do so.