不同網站之相同課程（名），可參考地方行政研習e學中心解答-The Art of Effective Communication

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總分 = 60
及格標準 =60
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標準答案 學生答案
配分：[10.0]
得分：		 1. When you talk to someone, you observed that she was worried and tense from what she said. What is the factor that influences her communication?（Single-answer question）
  1. 1.Intention
  2. 2.Personal history
  3. 3.Internal factors
  4. 4.None of them
  
配分：[10.0]
得分：		 2. What would you say if you are in the child ego state?
  1. 1.He looks ridiculous.
  2. 2.Are you proud of me?
  3. 3.That's fantastic!
  4. 4.I'll do it my way!
  
配分：[10.0]
得分：		 3. Rachael: Ouch! I cut my finger. It is bleeding! How would you respond to her from your nurturing parent ego state? （Single-answer question）
  1. 1.You should be careful! (Said impatiently)
  2. 2.It must be hurt. Let me put the bandage on it.
  3. 3.Why did you hurt yourself?
  4. 4.I don't want to see the blood.
  
配分：[10.0]
得分：		 4. According to four keys to improve communication, what can you do to adjust you communication style? （Multiple-answer question）
  1. 1.Strive to keep winner position
  2. 2.Pay attention to the way of communicaiton
  3. 3.Perceive others
  4. 4.Focus on yourself
  
配分：[10.0]
得分：		 5. Mark was so angry with his boss. If you are in the adult ego state, how would you respond to him? (Single-answer question）
  1. 1. You look very angry. Are you O.K?
  2. 2.He sounds like s sly person. Be careful!
  3. 3.Probably, you could try this way to negotiate with him.
  4. 4.That was really mean to do so.
  
配分：[10.0]
得分：		 6. Mrs. White: My child is disabled. What should I do? How would you respond to her if you are in the winner position? （Single-answer question）
  1. 1.I am sorry for your fortune.
  2. 2.I believe that with the suitable educaiton, your child can still have good development.
  3. 3.Did you have any bad habits when you carried the baby?
  4. 4.Oppositely, my child is talented.
  
配分：[10.0]
得分：		 7. Mark: Why don't we park the car in that spot? Dennis: No way. The space is too small. I don't want to have the kiss with another one while backing the car. Mark: How about parking in the parking lot? It is much safer. Dennis: That's too far. We just drive around here to try our luck. What kind life position do you think that Dennis is in? （Single-answer question）
  1. 1.Alienated position
  2. 2.One-down position
  3. 3.One-up position
  4. 4.Winner position
  
配分：[10.0]
得分：		 8. Ruth: I can't fix the problem by myself. Dennis: I have taught you many times. Can't you ever learn? It is a crossed transaction. If you were Dennis, how would you improve your communication? (Single-answer question）
  1. 1.Never mind.
  2. 2.It is not difficult at all.
  3. 3.Probably you don't have this talent.
  4. 4.It's O.K. Let me show you again.
  
配分：[10.0]
得分：		 9. What description does it obviously show that the communication is influenced by intention?（Multiple-answer question）
  1. 1.I am trying to irritate you.
  2. 2.The weather is very hot.
  3. 3.I feel so sleepy.
  4. 4.I intend to find the faults with you.
  
配分：[10.0]
得分：		 10. The way we think and communicate with others is deeply influenced by the discipline of our parents and authority in the childhood. (True or False)
  
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