標準答案 學生答案 |
配分:[10.00] |
得分: |
1. 在SMART說話力中,M是指方法,公務員要瞭解說話的目的,掌握主題。
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配分:[10.00] |
得分: |
2. 在SMART說話力中, R是指反應,公務員應該要注意聽者的回應,調整說話內容與方式。
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配分:[10.00] |
得分: |
3. 下列關於公務員向外國民眾介紹周遭環境的回應,何者正確?
- There is a Youth Bookstore near the City Hall.
- Zhongxiao Night Market is in the neighborhood.
- You can also take a stroll around Sanduo Shopping District.
- 以上皆是
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配分:[10.00] |
得分: |
4. 公務員在櫃台接待時,遇到外國民眾,可以說:Good morning, and how may I help you?
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配分:[10.00] |
得分: |
5. 如果外國民眾詢問該如何填寫表格,公務員可以說:Please fill out your name here and tell why did you want to live here.
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配分:[10.00] |
得分: |
6. 公務員要向外國民眾收取資料,應該要說:Please get ready for your foreigner's certificate of residence.
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配分:[10.00] |
得分: |
7. 外國民眾打電話報案表明遺失錢包,公務員應該要詢問:May I know where you lost your wallet?
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配分:[10.00] |
得分: |
8. 若外國民眾所要辦理的事項,負責人員不在,公務員可以說:When she is back, I will tell her to call back soon.
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配分:[10.00] |
得分: |
9. 公務員在溝通時要多傾聽,適當回應。
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配分:[10.00] |
得分: |
10. 若要向外國民眾說明可以到哪裡用餐,公務員可以這樣說:If you are hungry, you can have a meal in the food court on the 11th floor.
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