地方行政研習e學中心解答-English Letter and Email Writing Guide for Civil Servants－e等公務園+學習平臺題庫解答

Jul 11 Sat 2015 00:40
地方行政研習e學中心解答-English Letter and Email Writing Guide for Civil Servants

不同網站之相同課程（名），可參考e等公務園解答-English Letter and Email Writing Guide for Civil Servants

English Letter and Email Writing Guide for Civil Servants Quiz

Review of attempt 1

Started on	Saturday, 11 July 2015, 12:24 AM
Completed on	Saturday, 11 July 2015, 12:25 AM
Time taken	52 secs
Grade	80 out of a maximum of 100 (80%)

Question 1

Marks: 10

What does courtesy mean? (Single Choice)

Choose one answer.

	1. politeness
	2. clear and specific
	3. check everything carefully
	4. be positive and helpful

Correct

Marks for this submission: 10/10.

Question 2

Marks: 10

One of email features is "once you click the "send" key, you can’t take it back," (True/False)

Answer:

True

False

Correct

Marks for this submission: 10/10.

Question 3

Marks: 10

In a letter when do you use Best wishes or Best regards? (Multiple Choices)

Choose at least one answer.

	1. an external organization
	2. a good friend
	3. whole departments
	4. a colleague

Correct

Marks for this submission: 10/10.

Question 4

Marks: 10

When you write an official letter in the indented style, which parts of a letter do you need to indent? (Multiple Choices)

Choose at least one answer.

	1. letterhead
	2. recipient’s address
	3. Salutation
	4. each new paragraph in the body content

Correct

Marks for this submission: 10/10.

Question 5

Marks: 10

In an official letter we should write the recipient‘s address in right-hand top corner, (Trun/False)

Answer:

True

False

Correct

Marks for this submission: 10/10.

Question 6

Marks: 10

Which abbreviations will we use to refer to a document code to avoid possible confusion? (Multiple Choices)

Choose at least one answer.

	1. Enc,
	2. Encl,
	3. Re
	4. Ref

Correct

Marks for this submission: 10/10.

Question 7

Marks: 10

Of the email etiquettes listed below, which would be the worst way to deal with emails? (Single Choices)

Choose one answer.

	1. follow the official letter format
	2. Only forward an email when necessary
	3. use CAPITAL WORDS
	4. state the subject clearly

Incorrect

Marks for this submission: 0/10.

Question 8

Marks: 10

When people write an email and want to reveal to whom they are sending a copy, which function do they use? (Single Choice)

Choose one answer.

	1. Re
	2. Encl,
	3. cc,
	4. Bcc,

Incorrect

Marks for this submission: 0/10.

Question 9

Marks: 10

When you write an envelope, you should write the recipient’s name and address in the center of the envelope and the recipient’s name should be written in the second line, (True/False)

Answer:

True

False

Correct

Marks for this submission: 10/10.

Question 10

Marks: 10

In a letter when do you use yours faithfully? (Multiple Choices)

Choose at least one answer.

	1. Dear Madam
	2. Dear Miss brook
	3. Dear Sirs
	4. Dear Jack

Correct

Marks for this submission: 10/10.

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